Response rates are calculated according to the number of Enquiries and Direct Bookings that a sitter has responded to. In order to ensure that you have a high response rate, it’s important that you respond to all inbound communications received from dog owners.
Your response rate (as well as your average response time) will be displayed on your listing, to let the owner know how quickly you are likely to respond:
The response rate goes into calculating your position in the search results for your area, but it's not the only thing that matters. Take a look at how your ranking in the search results is determined.