If you receive a request for a booking (whether Direct Booking or Enquiry) that you cannot accommodate, you can simply Decline it in the messaging thread and send the owner a quick message explaining why.
If, however, the booking has already been confirmed (which means the owner has already paid), you're not able to directly cancel the booking. We want to make sure that dog owners feel secure after they have confirmed their booking with a sitter, and they’re not left looking for dog care the day before they leave on holiday or a busy week at work. For this, if you do find yourself needing to cancel a booking as a sitter, you need to contact our Support Team by emailing us at firstname.lastname@example.org and explaining the precise reason for the cancellation. Please give the owner at least one week before the booking start date, so we can help them find another sitter on time.
We know that sometimes things pop up, but please keep in mind that last minute cancellations from a sitter without an adequate explanation will result in the permanent deactivation of the sitter’s listing from DogBuddy.